93% of cases have been closed without settlement or going to trial

Claims Services

Claims Services

93% of cases have been closed without settlement or going to trial

Doctors Direct Insurance far surpasses its competitors in coverage and service. Handling policyholders’ medical malpractice liability claims is no exception. We respond promptly to each incident report and work closely with you to assign defense council and resolve the matter. Our goal is to relieve the inevitable stress that occurs during a claim resolution process. Should you ever face a claim, you will be assigned your own claim specialist who will assist and guide you throughout the entire process.
Unique Claims Structure
We view ourselves as your allies in your fight against all claims.
We understand that we are not only defending your claim, but your reputation and livelihood.
We pride ourselves on aggressive claims defense and our low indemnity frequency.
When a claim arises, you are immediately assigned a specialist who is available to you throughout the process.
Claims moved to resolution rapidly.
Notify DDI Immediately if Any of the Following Occur:
  • Receipt of a Claim or Suit
  • Notice of Investigation from State Medical Board
  • Request for Medical Records
  • Request for Deposition
  • Request for refund—money or services
  • Verbal threats of litigation
  • Anything out of the ordinary
Prepare to Submit Your Claim:
  • Relax, your coverage is not affected when you report an incident
  • Do not contact patient or patient legal representative
  • Do not discuss the incident with anyone until you’ve received instructions from a DDI specialist
  • Do not modify the patient’s medical chart in any way
  • Make a separate file for communications related to incident
  • Have all Medical Records accessible when calling DDI
  • Call us immediately to report the incident
Report A Claim

We are here to help!
Claims Specialists are available to speak with you and ready to help regardless of what has happened.

Direct Number: 708.406.7702
Email: Chris@ddiimail.com

Claims FAQ
Are there risks in proactively reporting a medical incident?
Not with Doctors Direct. Proactively reporting an adverse event or outcome to DDI is without consequence. We will determine whether to open a file and assign an attorney to your defense based on the seriousness of the event. The advice of our team of attorneys or risk management experts may help you avoid a lawsuit. However, 90% of reported incidents never turn into claims, and Doctors Direct does not consider incidents when determining whether to renew a physician’s coverage.
What defense attorneys do you use?
The Doctors Direct Insurance Company claims team has over 40 years of experience in handling thousands of medical malpractice claims. We are very familiar with the law firms who have specialized over the decades in representing physicians in this type of litigation. Rather than using a defined list of attorneys to whom we limit ourselves, we prefer to customize the defense team for each and every claim and wish to have your input on who is the best defense attorney for you in your particular case. In all cases however, you can rest assured that you will have the optimum defense team.
Who handles claims at DDI?
Doctors Direct employs a team of claims professionals and has an outstanding panel of qualified defense lawyers.
How do I report a claim or a medical incident?

You can report a claim 24 hours a day.

Direct Number: 708.406.7702
Email: Chris@ddiimail.com

Do you defend frivolous claims?

Yes, aggressively!

We fully investigate and develop a litigation strategy within 90 days of receipt of the letter announcing the “Notice of Intent to Initiate Litigation” against one of our insureds. With the full involvement of the doctor, our experienced claims staff will assemble a winning plan utilizing the best defense attorneys and clinical experts. If there is a problem with the clinical management of a claim, then early resolution will be the goal; but if the allegations of negligence are defensible, then we will provide an aggressive defense of this frivolous litigation.

Do you offer additional discounts for physicians with favorable claims histories?
Yes. Claims Free Discounts are provided based on the number of years you have not been involved in a claim or lawsuit. This discount may be combined with other discounts.